After over a month of no plain old telephone service, Internet service followed it down the tubes yesterday morning. Attempts to get the level of tech previous AT&T repairpeople have told us is necessary failed yet again; they sent out a data tech, who was kinda surly and quickly found -- yet again! -- that it needed a higher level tech to fix. This would be the same tech who dropped the ball Sunday, marking the issue resolved without actually doing anything. So.... That guy was right on the ball this afternoon: from the evidence, he "checked" the problem from his desk and marked it fixed again.
AT&T called me to share the good news. I asked them to wait while I confirmed.
I own two cellphones. Called Tam: nope, phone and Internet still dead. When I shared this news with AT&T, they offered only vague assurances.
Tam has taken to Twitter. Please pile on.
Posted from my non-AT&T smart phone.
5 weeks ago