They've got a good notion of "customer support." In response to an e-mail inquiry about the galled-solid stainless hardware on my bike basket, Portland Design Works is sending out new bolts, nuts and washers.
Considering that it is stainless steel, they would have been on firm ground charging for the hardware and shipping, and telling me to consider it a learning experience. Instead, they were quite gracious about it. Y'wanna know how to get over $100 for a bike basket? One, offer a good product (and this one is very nicely made); two, be helpful when nitwit customers make mistakes in installation.
(I'm totally saving up for a set of these, an upgrade to the pennyfarthing's original grips.)
3 months ago