Web Site Succoth, Phone Tech Succeedeth
His name was Josh. He was polite and friendly when he called me to announce his imminent arrival and Tam says he checked in and went right to shooting trouble. Our NI looked okay, the drop wire wasn't as bad off as I had feared, even the connection back at the fat multipair cable running up the alley was fine. He knocked on the door, told Tam he was on the trail of the problem and vanished....
Minutes later, he called my home number from a few blocks away. At one of the giant, oversized phone boxes where 19th-century twisted-pair copper phone wire meets 21st-century digital something-or-other (fiber, a big stack of raw, screamin' T-carrier, I dunno), there was a very old-fashioned problem: a water leak! Every time it rained, my line (and plenty others) was getting shorted out.
Our DSL circuit, a supersonic silent scream, hardly noticed (or so we thought), but the phone line went right out whenever water got in.
All better now, more than 24 hours ahead of schedule -- and Internet service sure seems to be a lot faster, too.
ETA: He says the leak is fixed now.
Thank you, Josh from AT&T!