The tow truck this morning had a clever setup for moving all-wheel-drive cars, a little four-wheeled trailer that slides in under the front wheels and lifts them clear, at which point it's like any other tow since the modern tow truck was invented.
Though my car is not scheduled for service until tomorrow, the dealer expected today's arrival. The intake/customer liaison guy was on it about as soon as it showed up, too. He called me with a list of the planned routine service work, confirmed the symptoms and wanted to know if I would like them to investigate the questionable tire-pressure sensors as well.* (I put that off. They are a royal pain to get at and are "repaired" by replacing them at a cost that if calculated per ounce comes close to the price of caviar -- and they're not all that light for their size. So you pay for mechanic time and trouble plus the sensor price, and the total will buy a a whole lot of very nice tire-pressure gauges.) He asked if I wanted a loaner today, which was tempting, except Tam is already out working and the rental car is a done deal through noon tomorrow.
Yesterday I wrote that many shops don't much want to mess with a Lexus. It's not just the cars -- some, maybe more than a few, Lexus owners are a bit, well, "Karen-ish" and it's clear the dealer copes with that by averting complaints before they occur. Not the cheapest place to get my car worked on, but it does come with some extras.
* It's a pretty slick system, which I first noticed when I had to get the keys replaced: along with soothing customers, the liaison essentially triages incoming service work and assigns it to mechanics on the basis of skill and current workload, rather than leaving the skilled-wrench folks to sort that out among themselves.
BUILDING A 1:1 BALUN
1 year ago